Client Care

Our aim is to offer all our clients a very high level of service at all times.

We hope that you will be pleased with the work we do for you however should there be any aspect of our service with which you are unhappy, please raise your concern in the first place with the solicitor handling your matter. If you have further concerns or queries please contact Michael McGarry, 21 Galgate, Barnard Castle, County Durham, DL12 8EQ or alternatively you can contact via e-mail at michael@mbmcgarry.co.uk or telephone on the Barnard Castle number.

Please note that an online dispute resolution is available if preferred.

Solicitors in England and Wales regulate by the Solicitors Regulation Authority. For details of their current conduct for law firms please visit http://www.sra.org.uk/consumers/using-solicitor/what-to-expect page. If you remain unhappy with our final response to your complaint or eight weeks have passed since first raising the issue you may contact the Legal Ombudsman telephone 0300 555 0333 (please note all calls will be recorded). E-mail enquiries at www.legalombudsman.org.uk – address: PO Box 6806, Wolverhampton, WV1 9WJ.

Please note that any complaint should be brought to the Legal Ombudsman no later than six years from the date of the alleged act or omission or three years from the date when you should have known about the complaint or more than six months from the final communication from McGarry & Co.

These time limits should be satisfied for the Legal Ombudsman to accept the complaint.

For more information see www.legalombudsman.org.uk.

Professional Indemnity Insurance Cover

McGarry & Co carries Professional Indemnity Insurance of £3,000,000 for legal purposes. The cover meets the requirements of the SRA minimum insurance rules 2017.

We are authorised and regulated by the Financial Conduct Authority.